When will my order be sent?
We aim to post your package by the next working day, but if you get your order in by 10am between Tuesday-Friday we will try our best to post same day! Orders placed Saturday-Monday will most likely be sent next working day.
Exceptions to this are our handmade gifts - please check the lead times in the product's descriptions for more details.
UK Saver Delivery (3-5 working days)
UK 1st Class (1-2 working Days)
Europe (3-5 working Days)
USA, Australia and Rest of World estimate (5-10 working Days)
Do you ship worldwide?
Yes! Book lovers can enjoy our store wherever you are. You'll find the postage prices for your countries in most of the product descriptions.
We can also deliver gifts to a worldwide address for you, saving you a little money and hassle when buying for friends and family abroad.
Will I have to pay Customs fees?
If ordering from outside the UK, you may have to pay Customs Duty, Excise Duty or Import VAT on top of the advertised purchase price. Unfortunately this is the customer's responsibility as we have no control over the charges and cannot predict them. You can read more about this here.
Can I place my order via phone?
We can't accept orders via phone, but you can send us an email with your order and delivery address so we can place it for you.
How much is postage?
Postage over £50 is free for delivery in the UK.
It is worked out by the weight and size of the goods ordered. This can be reviewed before you complete the transaction during the checkout process. We have several services to choose from.
To keep postage at a minimum and save the environment - we sometimes reuse and recycle packaging. After all, its whats inside that counts!
We always review our postage rates, so If our postage calculator has overcharged you, we will refund the excess. We know that every little helps in this day and age!
Do you post to BFPO Addresses?
Yes, simply enter the British Forces Post Office address in the following format:
Full name: Service Number, Rank, Name
Address line 1: Company
Address line 2: leave field blank
County: leave field blank
Postcode: BFPO ### (eg: BFPO 123)
Country: United Kingdom
Where is my item?
It is rare, but sometimes post will get lost in the mail. If your order has not arrived within 30 days of receipt, please email us and we will resend or refund your goods after giving the postal service a good telling off and open a claim. Please let us know within 6 weeks of placing your order, or we may not be able to help and refund / resend your order.
My Item arrived damaged, what now?
Oh no! Sorry about this! Well, these things happen. Email us a quick snap (to save you the effort and trouble posting it back to us) and we will replace it for you right away.
How can I pay?
We except all major debit / credit cards or Paypal. Our payment gateway is 100% secure and safe.
Do you offer Refunds?
I'm sure you will love your items, but if they don't quite fit the bill - rest assured - we have a no-quibble returns policy. If you are not 100% satisfied with your purchase you can send it back for an exchange or refund.
Simply sent the goods back within within 30 days of receipt and include your proof of purchase. Contact me first for the return address.
Goods have to be in a saleable condition. Please ensure the item is unworn / unused, that all labels are still attached and that it is in the original packaging.
- Gift cards
- Downloadable software products
- Some health and personal care items
- DVDs if they are the wrong region, please check before purchasing.
- Items that have been worn / used
- Earrings for hygiene reasons
- Perishable items such as food
Unfortunately any delivery costs cannot be refunded.
For full details please see our returns information here.
Do you have an actual shop I could visit?
Unfortunately not - we are online only! Perhaps one day though...